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Customer satisfaction is our top priority. As one of the Internet's most successful retailers, every transaction must result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any purchase within 60 days of the shipment date. To streamline your return, we ask that you note the following:

The product must be in new, unused, and unworn condition with all original packaging materials, unused warranty cards, and instruction booklets.
Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by emailing us at through this form. The RMA number must be written on your original invoice and on the return shipping label. Any returned items that are not accompanied by an official RMA number will not be accepted.
If the product you're returning included a special offer, the additional item(s) must also be returned, or you may choose to have the cost subtracted from your refund.
A return may void a multiple purchase discount
All refunds will be credited the full purchase price, and will be made in the same manner as the original purchase.
Returns must be sent freight prepaid and insured for the full price by a trackable carrier such as UPS or Federal Express to:
Raun Harman Exports Pvt Ltd.
Shipping & Receiving
D-262 Ashok Vihar-I
New Delhi - 110 052, INDIA

Please note that special orders have no return policy. New and unused means that there are no marks on the item or any wear on the tags (such as the hologram or shipping tags) or the case. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

hennamehndi.com is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for an RMA.